The Leading Non NPS-Based Feedback Platform
Available in these languages:
The idea behind Cliezen is very simple:
To make an insightful B2B client dynamic feedback tool without the critical flaws of NPS
Average B2B Response Rates
(Net Promoter Score)
(Relationship Quality Score)
Would you rather listen to the feedback of the majority of your Clients or make changes based on a minority opinion?
NPS is a flawed metric
The idea behind NPS (Net Promoter Score) is great - unfortunately the execution doesn't deliver. Whether it's the horrible 5-11% response rate in B2B or the lack of any insight behind client dissatisfaction - NPS has been reduced down to a vanity metric for management.
Cliezen is light touch like NPS but actually delivers insight into why your clients aren't happy... this allows you to reach back to them and correct what's gone wrong. All in under 30 seconds for your client!
Prevent Client Churn
Often you won't know a client isn't satisfied until they suddenly don't renew their monthly or yearly contract. Unfortunately, by then it's usually too late to do anything as they will have moved on and signed with another service they think will fulfill their needs better!
Cliezen gives you valuable time to save your
client relationship and prevent loss of revenue
before it's too late.
Client Experience Gap Warning
Our AI can detect and address key areas of dissatisfaction stemming from the experience gap of your most valuable clients before anyone on your team does!
Cliezen gives you actionable insights to strengthen your client relationship and increase revenue by understanding their needs better.
Cliezen is the only dedicated non NPS-based feedback solution developed exclusively for B2B relationships
Get Ahead of the Churn with Cliezen!
With a quick and light-touch solution you get feedback regularly from your clients about their experience with your service and products.
Our AI-driven insights uncover possible problems before they arise and the Cliezen system sends you proactive insights and suggestions on how to turn around any negative trends. This will result in a stronger client relationship with less customer churn and higher profits.
Started by successful entrepreneurs that had the dilemma of not having the insights wanted into their client base. Our mission is to close the experience gap and to strengthen the relationship with you and your most valuable asset, your clients.
Communication is key in a client relationship as in any human relationship. We strive to make this process seamless while using technology to predict when human interaction is needed to correct the course.
We utilize cutting-edge AI algorithms to the inputs from your clients and anonymous results from other datapoints in our network to predict market behavior. This allows you to stay a few steps ahead of the churn.
Get Started Now With No Risk
Essential for all ambitious
- sales managers
- customer success specialists
- sales & marketing executives
- product owners
Individual licenses available
- no budget approval needed
Get started with direct client
feedback in less than 5 minutes to stand out in your team with exceptional customer service!
Kasia K. | CEO of Authenteq
"This is definately something that we have needed for a long time. It's crucial for our business to understand what our clients experience in our business relationship. Cliezen gives us a heads up if the system detects something that needs special care so we can continue to meet and exceed their expectations"