Blog | Cliezen the leading non NPS based feedback tool

The Danger of Listening to a Minority of Your Clients (as you typically do with NPS)

An Industry Highly Critical of Net Promoter Score (NPS) in B2B There are several standardized customer satisfaction solutions such as...

The most commonly used customer feedback method today is called Net Promoter Score (NPS). This methodology was introduced in 1993 (not...

Customer satisfaction is nothing new The earliest documented written customer complaint dates back to around 1750 BC and was written on a...