Commercial Cleaning and Facilities Management contracts rarely fail due to sudden service breakdowns. They fail when small experience gaps go unnoticed and unaddressed over time. This article explains why audits and scores miss early warning signs, how regular structured feedback exposes hidden risk, and why acting on feedback matters more than measuring it.

Discover why client experience in commercial cleaning is crucial for success. Learn how measuring satisfaction and real-time feedback can prevent churn and enhance loyalty. Explore insights from Cliezen.