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Customer Success
Why B2B Customer Success is Key to Scale Up Your Business
Churn, new clients, upsells, cross sells and more
Kari Thor Runarsson
2 min to read
Customer Success
Staying Ahead of the Curve: 2023 Customer Experience Trends to Explore
CX trends to watch for in 2023
Kari Thor Runarsson
4 min to read
Customer Success
The Danger of Listening to a Minority of Your Clients (as you typically do with NPS)
An Industry Highly Critical of Net Promoter Score (NPS) in B2B
Kari Thor Runarsson
3 min to read
Customer Success
Why NPS (Net Promoter Score) is a useless metric
Why Cliezen RQS is the new NPS
Kari Thor Runarsson
3 min to read
Customer Success
The Importance of Customer Satisfaction
Customer satisfaction is nothing new
Kari Thor Runarsson
3 min to read
Customer Success
The timing is never right...
Why You Shouldn't Wait to Get Started with a Voice of Customer Tool
Kari Thor Runarsson
2 min to read
Customer Success
Beyond the Score: The Limitations of NPS for B2B Companies
The limitations of NPS and how you can be aware of them.
Kari Thor Runarsson
4 min to read
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